FAQ's

Our proprietary HexClad design allows heat to distribute faster and more evenly, which means you can cook at lower temperatures. We recommend that our customers start cooking at lower temperatures and increase if needed. You rarely need to cook on high heat with HexClad. Learn more watching HexClad Cooking Temperature.

For everyday cleaning, we recommend hand washing with warm soapy water and a soft sponge. While HexClad pots and pans are dishwasher safe, using a dishwasher may cause your cookware to look dull or black over time.

Like most fine cookware, HexClad should be seasoned before its first use. You do not need to season your pans before every use.

Heat your pan to medium-low and spread 1 teaspoon of vegetable oil around the interior of the pan. Leave the pan on the heat for 1-2 minutes.

Yes, even a diamond can scratch! Metal spatulas, whisks, spoons, and other metal utensils are fine, but sharp utensils could leave a scratch.

HexClad utilizes a tri-ply, clad style pan. It works on gas, electric and magnetic induction cooktops.

HexClad Cookware is different then just about any other cookware on the market. Checkout how to get the most out of your new cookware in 4 easy steps.

Our cookware products use our proprietary HEXCLAD TerraBond™ ceramic nonstick coating, which is PTFE-free and PFAS-free.

Click Here to register your warranty.

Please email us at contact@hexcladcookwarepans.com

Our Lifetime Warranty does not apply to damage caused in a food service setting, abuse, misuse, or altering products.

To Submit a Warranty Claim, please email contact@hexcladcookwarepans.com

All HexClad Gift Cards are digital and delivered instantly by email.

Gift cards are valid for three years from the end of the calendar year in which the card was purchased.

Yes. You can use it across multiple orders until the full balance is spent.

Gift Cards can only be redeemed on the same regional store.

Gift Cards are non-refundable except where required by law.